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Accessibility

We want all our guests have a great visit - whatever your accessibility needs. To help us provide you with the best possible service, please call us on 01904 261262, before booking your tickets, so that we can do our best to assist during your visit. For full accessiblity statements please download the following

Emmerdale Studio Experience accessibility statement
Emmerdale Village Tour accessibility statement

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Guests in Wheelchairs

Emmerdale Studio Experience: Guests in wheelchairs are able to access all areas of the Studio Experience. There is also an accessible toilet within the main entrance foyer. The Emmerdale Studio Experience can accommodate a maximum of 1 wheelchair user per tour to ensure the safe evacuation of all guests in the event of an emergency. The Emmerdale Studio Experience has an Evac+Chair available for those needing assistance on the stairs.

Emmerdale Village Tour: The 90-minute, outdoor tour covers rough terrain, gradients, slopes and grass. Manual wheelchair users may need to bring a personal asssitant with them. We have a small number of parking spaces available at the Village for those from whom coach travel will be difficult. For full details on eligibility please see our full access statement.

Mobility Vehicles

Emmerdale Studio Experience: Unfortunately we are unable to permit mobility vehicles or electric scooters wider than 80cm due to health and safety reasons. 

Emmerdale Village Tour: Mobility scooters and electric wheelchairs are permitted but need to be capable of handling gradients, running on grass, gravel and fitting through standard door openings. Guests must ensure they have sufficient power for the duration of the tour.

Visually Impaired Guests

Emmerdale Studio Experience: Visually impaired guests have the opportunity to touch and feel key props at various stages of the Experience. Although some of the props are contained within glass cases, or behind barriers therefore cannot be touched.

Emmerdale Village Tour:  Visually impaired guests are invited to listen to the auditory parts of the guided tour but due to the nature of the working set, there are no props or costumes availble to handle.

Assistance Dogs

Emmerdale Studio Experience: We welcome all registered guide dogs in to the Emmerdale Studio Experience. If you wish to visit with an assistance dog, please ensure you have formal identification for the dog with you.

Emmerdale Village Tour: We welcome all registered guide dogs, hearing dogs and medical alert dogs. Please ensure you have formal identification for your guide dog. A water bowl in the guest facilities area at the start and end of the tour. 

Hard of Hearing Guests

Emmerdale Studio Experience: A printed script is available for guets with hearing difficulties, please ask your guide for a copy at the start of your tour. We also arrange British Sign Language tours at various times throughout the year.

Emmerdale Village Tour: A printed script is available for guests with hearing difficulties, please ask your guide for a copy at the start of your tour. We also arrange British Sign Language tours at various times throughout the year.

British Sign Language Tours

Get the most from your visit by arranging to come on one of our pre-arranged dates when a BSL interpreter will be on site.

The next available dates and times for our BSL tours are:

3pm, Monday 25th September

If you would like to book a BSL tour with one of our Tour Guides accompanied by a BSL interpreter, please contact us on 01904261262. Tickets must be purchased via the number provided, unfortunately tickets for our BSL tours cannot be purchased online.

At all other times throughout the year, a printed script will be available upon request for all guests with hearing difficulties.

Parking

Regrettably there is no disabled parking available on site although drop off is permitted. There is a pay and display car park immediately opposite the attraction with 8 bays for disabled parking. Parking is free for Blue Badge Holders at this, and all other Leeds City Council car parks, subject to the standard regulations.

For more information, please call us on: 01904 261 262