Please see below for your options:
Following current legislation and Government guidance, we’ve been working hard with ITV to find a way to safely take guests back behind the scenes and enjoy an experience at the Emmerdale Studio Experience. However, we operate within a confined indoor space and have the added challenge of making sure vital filming needs are met first and foremost. Therefore we would like to offer you a full refund. In order to make this process as simple as we can for you, please click here to fill in a short form and let us know your preferred contact details. One of our dedicated team will be in contact with you soon. Due to the high volume of calls we need to make, please allow up to 30 days from the date you are able to complete the form for contact to be made.
Claim your Afternoon Tea/Brunch & Bubbles Refund here
Option 1: Get priority access to 2021 Village dates
We’d love to welcome you to the Village Tour in 2021! If you choose this option, you’ll be among the first to hear when tour dates are released, before the general public. Your booking can then be moved to any available date during 2021. If you would like to do this, please click here and we will add you to this priority list.
Join the priority access list
Option 2: Claim a Refund
Alternatively, if you would prefer a full refund then we completely understand and would be happy to do this. To enable us to contact you as quickly as possible, please click here to fill in a short form and let us know your preferred contact details. One of our dedicated team will be in contact with you soon. Due to the high volume of calls we need to make, it may take a bit longer to get in touch with you. Please rest assured we will be in touch as soon as we can, within 30 days of completing your form.
Claim your Village booking refund
You’ll be among the first to hear when tour dates are released, before the general public. You will receive an email which can be forwarded to the friend or family member you bought the voucher for. The email will include full instructions on how they can make a booking for an available date in 2021.