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A Polite Reassurance for our Guests

*Update - 19/05/2020: We are continuing to monitor the Government advice and controls around social distancing, and at this stage have no indication when tours and ticketing will be in a position to reopen. We ask all guests to remember that once lockdown is eased across the UK, we proudly operate on a working production set and will need to allow time for Production to return and filming to resume before we will know when tours will be able to reopen. So please bear with us, as we do expect it to take longer than other areas of tourism to return to operation, even when it is safe to do so.*

The safety and wellbeing of you, our guests, and our team is our priority and we will take all necessary precautions to ensure everyone’s continued welfare.

As you plan your visit to us we want to assure you that we are actively monitoring the situation with regards to Covid-19 (coronavirus) and are reviewing and following the guidelines of Public Health England.  The advice from the health authorities has not changed, so our attractions are operating as normal and standard terms and conditions on bookings continue to apply.

So firstly, we will welcome all our guests with a warm smile, rather than a handshake!

During your visit, we wish to reassure you that we are taking all possible steps to minimise risk, including the implementation of enhanced cleaning regimes.

We ask you to observe high standards of personal hygiene. There are simple things you can do to help prevent the spread of the virus, including:

-Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
-Putting used tissues in the bin immediately
-Washing your hands with soap and hot water regularly, or using hand sanitiser gel
-Avoiding touching your eyes, nose or mouth if your hands are not clean.

We have placed additional hand sanitisers at the entrance and in convenient locations for guests, and we politely ask that you use them regularly.

We want to welcome everyone to our attractions with a warm smile and the reassurance that we have your health in mind, so you can enjoy time with your friends and family.