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AFTERNOON TEA IN THE WOOLPACK EVENT TERMS & CONDITIONS

These are the terms and conditions (‘Terms’) on which you are booking Afternoon Tea in ‘The Woolpack’ for two at The Emmerdale Studio Experience (‘Event’). By securing a booking or receiving any other product or Service from Us, you agree to be bound by these Terms.
 
1. INTRODUCTION
1.1. This event is operated by The Emmerdale Studio Experience.
1.2. The following terms and conditions apply to the Afternoon Tea in ‘The Woolpack’ Event.
 
2. DEFINITIONS:
2.1. When the following words are used in these Terms, this is what they will mean:
2.2. Booking(s): The securing of a places at the Afternoon Tea in ‘The Woolpack’ Event
2.3. We/Our/Us: The Continuum Group Limited, St. Edmund’s House, Margaret Street, York YO10 4UX. Registered in England No: 1969044.
2.4. ‘The Woolpack’: The Emmerdale Studio Experience replica set of The Woolpack Pub featured in Emmerdale.
 
3. THE EVENT
3.1. Tickets for Afternoon Tea in ‘The Woolpack’ are priced at £19.50 for two guests. This ticket price includes a pot of Yorkshire Tea or cafetiere of filter coffee per guest and an afternoon tea tray for two featuring a range of sandwiches, pastries, cakes and a homemade scone for each guest.
3.2. For an additional cost of £5, guests over the age of 18 can upgrade their Afternoon Tea in ‘The Woolpack’ to include one glass of prosecco per guest.
3.3. Afternoon Tea in ‘The Woolpack’ is a two-hour event.
3.4. Afternoon Tea in ‘The Woolpack’ will be located at The Emmerdale Studio Experience in Leeds - Emmerdale Studio Experience:
27 Burley Road
Leeds
LS3 1JT
3.5.  The Afternoon Tea event will take place within the replica set of ‘The Woolpack’ at The Emmerdale Studio Experience.
3.6. Your booking refers only to Afternoon Tea in ‘The Woolpack’ and does not include an Emmerdale Studio Experience tour. The Emmerdale Studio Experience does not operate tours on Fridays, and therefore it is not possible to coincide your afternoon tea event with a tour.

4. BOOKING
4.1. When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us.
4.2. All persons wishing to attend Afternoon Tea in ‘The Woolpack’ must pre-book on the event.
4.3. All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified.
4.4. All dates and timings of the Bookings are subject to filming schedules and We reserve the right to cancel or rearrange the event to accommodate filming schedules.
4.5. All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. Except in the instance of a cancellation as a result of filming schedules, no refunds can be made after the date of a Booking is confirmed.
4.6. Visitors who may require disabled access or any other specific requirements must inform Us at the time of requesting a Booking to ensure the best experience for all.
4.7. Guests with any allergies or special dietary requirements are required to inform Us of these requirements at the time of requesting a Booking to ensure that these needs can be met at the Event.
4.8. To amend your booking please email our reservations team at info@emmerdalestudioexperience.co.uk and We will try to accommodate your amendment, charges may apply. Amendments must be notified at least 14 days in advance of your arrival time.
 
All persons visiting the Emmerdale Studio Experience (the ‘Tour’) do so subject to the following terms and conditions:

5. Ticketholders must arrive at the Event 15 minutes before their chosen Afternoon Tea in ‘The Woolpack’ time, as printed on the ticket. We will endeavour to accommodate visitors who arrive after this time but cannot guarantee entrance to visitors arriving after the time printed on their ticket.
6. Children under the age of 16 must be accompanied by an adult, aged 16 years or over at all times whilst at the Event.
 
7. For their safety and security, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched before entry.
 
8. Smoking is strictly prohibited within all areas of the Tour.
 
9. All pets and animals of any nature are prohibited except for registered assistance dogs.
 
10. No ticket may be resold.
 
11. Refusal of entry

11.1. We reserve the right to refuse entry to the Event or remove any person who:
11.2. Arrives late for their Event.
11.3. Is suspected to be under the influence of drugs or alcohol.
11.4. Behaves in a manner which is disruptive to the enjoyment of other visitors.
11.5. Behaves in a manner which compromises the safety of other visitors or staff.
11.6. Uses verbal or physical threats or insults towards any member of staff.
11.7. Causes damage or physical disruption to any part of the attraction.
 
12. Continuum Attractions and ITV reserve the right to cancel or withdraw any booking without prior notification due to unforeseen circumstances. In this instance a full refund will be processed and we will endeavour to contact the customer using the contact details provided at the time of booking.

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